Shipping Policy

SHIPPING POLICY

SHIPPING POLICY

At Resiva, we work hard to process and ship orders as quickly and reliably as possible.

ORDER PROCESSING TIME
Orders are typically processed within 2-5 business days after payment confirmation. During periods of high demand, promotions and holidays, processing may take up to 7 business days. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

SHIPPING AND DELIVERY TIMEFRAMES
Our products ship from our fulfilment partners' international warehouses. Once an order has been processed and shipped, delivery times vary based on the shipping method selected and the destination.

Estimated delivery times:
- Standard Shipping (US): 8-10 business days after shipment
- Standard Shipping (International): 10-12 business days after shipment

Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing or peak shipping periods. Because orders ship internationally, parcels may be split into more than one shipment.

FREE SHIPPING
Free US shipping is included on all multi-bottle bundles.

SHIPPING NOTIFICATIONS AND TRACKING
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24-48 hours to appear after shipment.

SHIPPING DELAYS
While we aim to meet the estimated delivery timelines shown on our product pages, delays may occasionally occur. Resiva is not responsible for delays caused by carriers, customs, incorrect shipping information or circumstances beyond our control.

SUBSCRIPTION ORDERS
Subscription orders follow the same processing and shipping timelines as one-time purchases. You can manage, pause or cancel your subscription at any time through your customer portal or by emailing help@resiva.shop.

ADDRESS ACCURACY
Customers are responsible for providing accurate shipping information at checkout. Orders returned because of an incorrect address may require additional processing time and shipping fees.

QUESTIONS AND SUPPORT
If you have questions about your shipment, contact our customer support team at help@resiva.shop.